Privacy Policy

About this Policy:

This Privacy Policy outlines the procedures for collecting, storing, utilising, and revealing your personal information.

Personal information refers to details or viewpoints concerning an identified individual or an individual who can be reasonably identified.

By furnishing personal information to Australian Special Skills & Services, you agree to the collection, retention, utilisation, and disclosure of your personal information as outlined in this Privacy Policy and any other applicable arrangements.

We retain the discretion to modify this Privacy Policy by publishing the updated version on our website. By utilising our website and supplying us with personal information, you acknowledge that you have read and consent to the revised Privacy Policy.

Mentions of "we," "us," and "our" in this Privacy Policy pertain to Australian Special Skills and Service PTY LTD ACN 634 862 454.

What personal information do we collect and hold?

While conducting our business operations, we may collect and retain various personal information about our clients.

The categories of personal information that we may gather and retain encompass:

(a) your name.
(b) residential, mailing, and billing address.
(c) email address.
(d) telephone and mobile numbers.
(e) identity information.
(f) Information regarding the services we offer to you or that you have inquired about, including any extra details essential for providing those services and addressing your inquiries..
(g) Details regarding your past work experience and educational qualifications.
(h) Any supplementary details pertaining to you that you furnish directly through our website or indirectly through your utilisation of our website; and
(i) Any additional information necessary to facilitate your interactions with us may be collected. It's important to note that we store credit card details and may share this information with our bank or payment provider for processing.

How do we collect and hold personal information?

Personal information may be gathered directly from you or obtained from third parties. Additionally, we may collect personal information when you:

(a) submit an inquiry through our website.
(b)engage in communication with us through written correspondence, email, or when you provide information via telephone or in-person interactions. Additionally, share information from social media platforms, services, and other permission-based marketing sites.

Why and how do we use your personal information?

We may gather, retain, utilise, and disclose your personal information for the following objectives, specifically to:

(a) deliver our assessment services to you.
(b) respond to your queries and fulfil your service requests.
(c) collect payment for the services we provide.
(d) generate aggregate data reports and identify trends.
(e) optimise our website and conduct research for advertising and marketing purposes.; or
(f) adhere to our legal obligations, address any disputes involving you or other users, and enforce our agreements with third parties.

We may also utilise and reveal your personal information for marketing our products or services to you, such as reaching out via mail, email, SMS, and telephone to provide information about our products or services. You have the option to request not to receive direct marketing communications from us.

Who do we disclose personal information to?

We may reveal personal information for the purposes outlined in this Privacy Policy to:

(a) our staff and affiliated corporate entities.
(b)third-party suppliers or service providers, such as:
(i) Registered Training Organisations.
(ii) contractors that aid us in delivering services to you.
(iii) mailing and distribution providers that coordinate the delivery of documents.
(c) our professional advisors, including accountants, legal counsel, and auditors.
(d) our insurance providers.
(e) payment systems operators, such as banks or merchants handling card payments.
(f) any entity to which our assets or businesses (or any portion of them) are transferred.
(g) particular third parties authorised by you to receive information held by us;or
(h) other individuals, including government agencies like local government councils, courts, regulatory bodies, and law enforcement agencies, or as necessitated, authorised, or allowed by law.

What security measures do we have?

We implement reasonable measures, given the circumstances, to safeguard your personal information against loss, misuse, interference, unauthorised access, modification, or disclosure.

Do we monitor your use and access of our website and use cookies?

We might gather personal information about you during your use and access of our website or apps. This may involve recording specific details about your website or app usage, such as the pages you visit, the timestamp of your visit, and the internet protocol address assigned to your computer.

A cookie is a compact text file stored on a user's computer for record-keeping reasons. Our website utilises cookies, including session ID cookies, to enhance your navigation experience. A session ID cookie becomes inactive when you close your browser. If you decline cookies, you can still access our website, but certain areas may have restricted functionality, and you might not be able to utilise the full features of our website.

How do you access and correct your personal information?

We will implement reasonable measures, given the circumstances, to guarantee that the personal information we collect, retain, use, or disclose is accurate, complete, and current. Nevertheless, we depend on the accuracy of personal information as supplied to us, both directly and indirectly.

We urge you to routinely review and revise your personal information.

If you desire to access the personal information we have about you or if you find that your personal information is inaccurate, incomplete, or outdated, we ask you to submit your request in writing. In case we are unable to grant you access to a specific portion of your personal information in our possession, we will provide an explanation for the restriction.

How do you make a complaint?

If you want to raise a complaint about the manner in which we have managed your personal information or if you believe there has been a breach of this Privacy Policy, please contact us via email at complaints@australianspecialskillservices.com.au. Include your name, email address, and telephone number, along with a clear description of your complaint. We will acknowledge receipt of your complaint and aim to respond within a reasonable timeframe. If you feel that your complaint has not been satisfactorily resolved, we will provide guidance on additional steps you can take.

How do you contact us?

For any concerns, notifications, or complaints regarding the collection, retention, utilisation, disclosure, accuracy, security, or access to your personal information, please reach out to us:

if via email, at: complaints@australianspecialskillservices.com.au.
if by phone, at 1800 773 732.

LICENSING OUTCOME

Australian Special Skills and Services is an educational agency collaborating with multiple Registered Training Organisations (RTOs) and is not an official government licensing regulatory body.

Australian Special Skills and Services aids students in acquiring a nationally recognized qualification issued by one of our partner Registered Training Organizations (RTOs).

Certain nationally recognized qualifications may result in obtaining a licence through your state government regulator, such as Fair Trading in NSW. We recommend candidates to reach out to the licensing regulatory body in their respective state for additional information on acquiring a licence.

NEW SOUTH WALES
Office of Fair Trading
Tel: 13 32 20
Fax: (02) 9895 0222
PO Box 972 Parramatta NSW 2124
Fairtrading.nsw.gov.au

QUEENSLAND
Building and Construction Commission
Tel: 139 333
Fax: (07) 3225 2999
299 Montague Road West End QLD 4101
Qbcc.qld.gov.au

VICTORIA
Victorian Building Authority
Tel: 1300 815 127
Fax: (03) 9618 9062
733 Bourke Street Docklands VIC 3008
Vba.vic.gov.au

SOUTH AUSTRALIA
Office of Consumer and Business Affairs
Tel: 1300 815 127
Fax: (03) 9618 9062
733 Bourke Street Docklands VIC 3008
Vba.vic.gov.au

TASMANIA
WorkSafe Tasmania
Tel: (03) 6166 4600
Fax: (03) 6233 8338
PO Box 56 Rosny Park TAS 7018
Worksafe.tas.gov.au

WESTERN AUSTRALIA
Department of Commerce
Tel: 1300 489 099
Fax: (08) 9476 1333
Locked Bag 12 West Perth WA 6872
commerce.wa.gov.au